Up to €1,500 Casino Welcome Bonus + 150 Zee Spins + 500 Zee Points *18+. Full Terms Apply.
Up to €1,500 Casino Welcome Bonus + 150 Zee Spins + 500 Zee Points *18+. Full Terms Apply.
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Customer Support at Playzee Casino

Check out the FAQs below for help with getting started, making deposits, troubleshooting and more. If you can’t find what you’re looking for, our friendly support staff is available 24/7 to answer your questions.

Contact

Email: support@playzee.com
Chat: Live chat

FAQ

Getting Started
How do I create an account?

Creating an account takes just a few minutes and it’s free to join. Simply click on one of the signup buttons located throughout the site to register and get started.

Who’s eligible to play?

Anyone 18 and over who enjoys playing casino games is welcome to play with us! Minors and residents of the following countries are restricted from playing:

• Restricted Territories include, but are not limited to, individuals residing in:
Afghanistan, Albania, Algeria, American Samoa, Angola, Australia, Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Estonia, Ethiopia, France, Ghana, Guam, Guyana, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kenya, Lao Peoples Democratic Republic, Latvia, Lithuania, Malta, Martinique, Myanmar, Nigeria, North Korea, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Poland, Portugal, Réunion, Romania, Russia, Sao Tome and Principe, Serbia, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, Sudan, Syria, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, United States, United States Minor Outlying Islands, Vanuatu, Vietnam, Virgin Islands (U.S.), Yemen, Zimbabwe.

• The following countries are not eligible to play progressive jackpot games, and any winnings of any of the Jackpots will be voided: Azerbaijan, India, Japan, Malaysia, Qatar and Tunisia (Restricted Jackpot Territories).

Account
Where can I access or update my account details?

In order to access and update your account details you’ll first need to login with your username and password. Then select ‘Account’ in the menu and follow the simple navigation.

I forgot my username/password - what should I do?

If you’ve forgotten your username or password, the easiest way to regain access to your account is to contact our 24/7 support team using the chat feature on our site.

Click on the login button, select “forgotten password”, insert your username and create a new password. You will receive a confirmation email, click on the link in this email to confirm your new password.

Deposits
How do I make a deposit?

Once you login to your account you’ll be able to access the Cashier from the menu. Choose from a variety of currencies and deposit methods.

Which deposit methods do you offer?

We offer a variety of popular payment methods, including credit cards, e-wallets, instant banking, bank transfers as well as virtual and pre-paid cards. Visit our cashier or our payment method page to see the complete list.

Where can I see my transaction history?

Your full transaction history, including all deposits and withdrawals, can be accessed from the ‘Transaction History’ link located in the Cashier menu.

Withdrawals
How do I make a withdrawal?

Login to your account and select the Cashier menu. You’ll need to specify your withdrawal amount and choose from one of several withdrawal methods.

How long does it take to process a withdrawal?

Withdrawal times range anywhere from instantly and up to a few days, depending on your account status. Withdrawal pending periods are periodically required in order to allow our audit team to ensure that you’ve sufficiently met the wagering requirements on any bonuses you may have received.

Games
Where can I see a record of the games I’ve played?

Within each game window you’ll find an ‘options’ tab which shows up to 50 previous bets.

Where can I cancel or change a bet that I’ve placed?

If the game hasn’t yet started, you can cancel your bet by right-clicking your mouse or selecting the ‘clear bets’ option from the game window.

Where can I access game rules and instructions?

Specific rules and instructions for each game can be accessed within the individual game windows.

Mobile
How can I access the mobile casino from my phone?

Simply type payzee.com in the browser of your phone and login to play.

What if someone calls while I’m playing?

Incoming calls will override your playing session and games will be automatically paused. In some cases, once the call has ended your session will resume automatically. Otherwise, simply login and continue playing where you left off by re-selecting the game.

Troubleshooting
What happens if I lose my internet connection while playing?

If you are able to reconnect straight away and were playing blackjack, craps or video poker, you’ll be able to resume your game. If you are unable to reconnect straight away, you’ll be logged out of your account and will need to initiate new playing sessions. Results for roulette and slots games can be viewed in the games history menu.

Privacy
What personal information is required to create an account?

In most cases we require legal identification such as a passport or national ID card, as well as proof of address. This is both to prevent identity fraud and to meet compliance with regulations against illegal money laundering.

How does Playzee Casino protect my account information?

Playzee is a UK Casino, licensed and regulated by Malta and the UK Gambling Commission. We are regularly audited to ensure compliance with strict privacy and security regulations and we do not share any of your personal information with third parties.

Responsible gaming
If my gambling gets out of hand, who can I contact for help?

Playzee Casino is affiliated with GamCare, the UK’s leading national provider of information, advice, support and free treatment for anyone affected by problem gambling.

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